Who is lying? Unocoin Advocates ? or the Press?

Over the last few days the arrest of the executives of Unocoin the Bitcoin trading company for installing a “Bitcoin ATM” in Bangalore is making news. There are views and counter views on whether it was fair to arrest the two executives, whether any offence was committed etc. In this context it is interesting to observe how the representatives of the Company are defending themselves in the Public with statements which either make either them or the Press which has quoted them earlier liers.

The public wants to know who is lying.

According to this report in Deccan Herald, the legal adviser of Unocoin, Mr Swaroop says “…The general public referred to  the kiosk as an ATM, which perhaps added to the misunderstanding and police action…”The Company never termed it an ATM”.

Mr Anand Swaroop also said “The kiosk had been set up but wasn’t operational. “There are certain bugs which we are addressing and the kiosk isn’t live yet,”

But, look at the photograph above and the word “ATM” is written all over it. So, it is not the public or the press to be blamed. The Company wanted it to be called a “Bitcoin ATM”.

Now see the words spoken by Mr Sathvik in his interview  

He says “We have completed our trials on Thursday afternoon. We have completed all the procedures. It will go live on Monday morning,” (Ed: This interview was published on October 19th and “Monday” referred to 22nd October 2018).

Sathvik also explained in his interview credited to Mr Furquan Moharkhan of the DH News Service, that

“…The company has made adjustments to a normal bank ATM to equip it for cryptocurrency transactions….We have purchased the same ATM machine that banks will install for customers, but we have modified the software to contact our servers,” .

He also confirmed

“In order to deposit money into the ATM, KYC compliant customers have to enter their user ID and the OTP that they receive as an SMS on their registered mobile number. The user will then confirm his account details and deposit the funds into the machine. Their Unocoin account will be updated with the deposited funds immediately. And these funds can be used to buy Bitcoin or Ethereum, or on Unodax place BID orders on 30 different crypto assets.”

Mr Sathvik was fully aware of the views of the regulators in India and conspired to beat the system as his words below indicates.

“Due to the RBI’s recent notification on ‘Prohibition on Dealing in Virtual Currencies’, Unocoin’s banking relationships were disrupted. Since then, the company has been in the process of deploying new mechanisms for rupee deposits and withdrawals. The company is also planning two more such ATMs in Mumbai and Delhi.”

It is therefore unbecoming of the advocates representing the Company to now claim that it was only a “Cash Machine” to deposit and withdraw money from the Company” and it was not meant to be a “Bitcoin Converter”.

The machine was meant for people to deposit cash into the Company, authorize the company to buy any of the 30 Crypto currencies from other exchanges and credit it to the Crypto wallets. The customer of Unocoin may under go a simple verification based on a SIM card which may or may not be KYC compliant, but the counter party which sells the crypto currency is unknown and untraceable.

Similarly, when the Unocoin customer sells his the Crypto Currency, the buyer who pays cash is not known.

The counter parties who sell or buy may come from abroad and hence the machine will facilitate conversion of INR to Foreign Exchange.

Business Standard headlined its report on October 20, as “Soon you can pay cash and get bitcoin, other cryptocurrencies at nearby ATM”

This report also was based on an interview with Mr Sathvik and leaves one in no doubt of what the Company intended to do and exposes the lies that are being peddled now to defend the promoters.

Police have booked the case under Section 66 of ITA 2000, Section 120b, 420, 465, 474 and 471 of IPC.  Perhaps more sections can be added under FEMA and RBI Act. There is a conspiracy, an attempt to cheat and violation of Foreign Exchange regulations etc. Hence Police has a strong case particularly under IPC though the evidences are in electronic form. The website of Unocoin would also be a key evidence.

The Google Apps

The ATM has a prominent display of a QR code which is for downloading an App. If we search the Google play store, we find the following two Apps provided by Unocoin.

The Unocoin App  is a wallet. The details about Unocoin mentioned here are as follows:

About Unocoin

Unocoin is India’s leading Crypto asset & Blockchain company with over a million customers. We make it easy to buy, sell, store, use & accept crypto assets securely in India. 

• Raised 2.5 million USD in pre-series A funding from top investors like Blume Ventures, ah! Ventures, Mumbai Angels, Boost VC, Digital Currency Group, FundersClub, Future Perfect Ventures, Huiyin Blockchain Ventures.
• Featured among the top 20 out of 350 companies in The FinTech 20: India list.
• Unocoin is a member of NASSCOM.
• Picked amongst top 30 technology startups for Tech30 2017 by YourStory India.

Unocoin has one mission – “Bringing bitcoin to the billions”.

Highlights

– Buy/Sell bitcoin/ether instantly
– Low transaction fees
– Consolidated wallet for crypto-holdings
– Live price tracker widget
– Transact (Send/Request) in bitcoin/ether
– Accept/Request bitcoin/ether
– Deposit/Withdraw INR
– Mobile/DTH Recharge with bitcoin
– Offers pertaining to bitcoin in India
– Latest updates/news from Unocoin
– Bitcoin/Ether SBP subscription
Hedge against the market volatility using Unocoin SBP (Systematic Buy Plan) module to automate bitcoin buying with fixed amount and frequency.

– View Merchant transactions
Enabling merchant gateway would provide complete history of merchant transactions processed on all the paired devices.

– Earn free bitcoin referring Unocoin to your friends

What is bitcoin?

• Bitcoin is often referred to as “A peer-to-peer decentralised digital currency”.
• Bitcoin was first invented in 2009 by a pseudonymous identity called ‘Satoshi Nakamoto’.
• Bitcoin is the pioneer of cryptoassets – type of digital assets in which advanced encryption techniques are used to regulate the generation of new token units and verify the transfer of funds, operating independently of a central bank.
• Bitcoin is set to solve a major problem of digital era – “trust” opening up avenues of new industries.

To learn more about Bitcoin: https://wikipedia.org/wiki/Bitcoin

Unocoin blog for latest updates

Keep updated with the latest trends, bitcoin & blockchain happenings and merchant partnerships for bitcoin payments at https://blog.unocoin.com and get involved in hot discussions in the Crypto asset space.

For important alerts, please look forward to https://news.unocoin.com

Youtube channel for help

Head on to our YouTube Channel ( https://m.youtube.com/channel/UCxTztdOn_HjYhMGiT8su6Bg) for more detailed step-by-step tutorials on availing services from https://unocoin.com along with the happening in the bitcoin space.

Support details of Unocoin

For further support please go to https://www.unocoin.com/support
Mail: support@unocoin.com
Toll free number: 1800-103-2646 (24/7 Services)

Conditions Apply
For detailed terms & conditions, please refer: https://www.unocoin.com/post/98

The Unodox is an Exchange App the details of which are presented as follows:

About Unodax

Unodax is India’s Leading Digital Asset Exchange, powered by Unocoin with over a million customers. We make it easy to buy, sell, store, use & accept cryptoassets(BTC, ETH, XRP, LTC, BCH, BTG…) securely in India. 

• Raised 2.5 million USD in pre-series A funding from top investors like Blume Ventures, ah! Ventures, Mumbai Angels, Boost VC, Digital Currency Group, FundersClub, Future Perfect Ventures, Huiyin Blockchain Ventures.
• Featured among the top 20 out of 350 companies in The FinTech 20: India list.
• Unocoin is a member of NASSCOM.
• Picked amongst top 30 technology startups for Tech30 2017 by YourStory India.

Unocoin has one mission – “Bringing bitcoin to the billions”.

Highlights

– High-frequency order matching engine with an open order book
– Supporting multiple cryptoassets
– Transact (Send/Request) in cryptoassets
– Accept/Request cryptoassets
– Deposit/Withdraw INR
– Crypto Basket (place basket orders now)

Cryptoassets supported on the exchange:

Bitcoin: Bitcoin is peer-to-peer electronic cash for the Internet. It is fully decentralized, with no central bank and requires no trusted third parties to operate.
Ethereum: Blockchain based distributed computing platform featuring smart contract functionality.
Litecoin: Litecoin is a peer-to-peer digital asset that enables instant, near-zero cost payments to anyone in the world.
Ripple: The world’s only enterprise blockchain solution for global payments.
Bitcoin Cash: Continuation of the Bitcoin project as peer-to-peer digital cash forked from the Bitcoin blockchain ledger, with upgraded consensus rules that allow it to grow and scale.
Bitcoin Gold: Bitcoin Gold is a Hard Fork that allows you to mine Bitcoin with GPU. BTG implements a new PoW algorithm, Equihash, that makes mining decentralized again.
Civic: Civic provides blockchain-based, on-demand, secure and low-cost access to identity verification (IDV).
Tron: TRON is a world-leading blockchain-based decentralized protocol that aims to construct a worldwide free content entertainment system with the blockchain and distributed storage technology.

Crypto Basket:

Go a step further in placing an order with new weighted basket orders. Presenting ‘Crypto Basket’ on Unocoin Exchange – Read more about ‘Crypto Basket’ click here.

Unocoin blog for latest updates

Keep updated with the latest trends, bitcoin & blockchain happenings and merchant partnerships for bitcoin payments at https://blog.unocoin.com and get involved in hot discussions in the Crypto asset space.

For important alerts, please look forward to https://news.unocoin.com

Youtube channel for help

Head on to our YouTube Channel ( https://m.youtube.com/channel/UCxTztdOn_HjYhMGiT8su6Bg) for more detailed step-by-step tutorials on availing services from https://unocoin.com along with the happening in the bitcoin space.

Support details of Unocoin

For further support please go to https://www.unodax.com/contactus
Mail: support@unocoin.com
Facebook: https://www.facebook.com/Unocoin
Twitter: https://twitter.com/Unocoin

24/7 365 days support service.
Telegram: http://t.me/Unocoin_Group
Toll-free number: 1800-103-2646 (24/7 Services).

Conditions Apply
For detailed terms & conditions, please refer: https://www.unodax.com/termsofuse

The above details along with the information on the two websites unocoin.com and unodax.com and the related Youtube channels provide enough information on the activities of the company.

The Unocoin website has the following menu items with further details

Possibility of Tampering with the Evidence

I anticipate that Unocoin would be advised by its well wishers to immediately delete the contents of the Google Playstore as well as the website.

I therefore request the Police to immediately secure this evidence.

I also notify that if any persons including the advocates of Unocoin advise and get the website or playstore information deleted, it would be considered as a further offence under Sections 65 of ITA 2000/8 and Section 204 of IPC since they  are identified as “Evidence” in an investigation of a “Cognizable offence”. 

I also anticipate that there could be pressure on the honest investigating officers continuing the investigation and taking it up to the logical end and senior police officers should take care that this does not happen.

Once again, I appreciate the Police for their work so far.  According to the  statement of Mr S. Girish, DCP, who perhaps is the IO, they consider the ATM set up as a means of “Gambling”.

It is Economic Terrorism

But actually the offence is much more than this. The Bitcoin and Crypto Currency business is an “Offence Against the State”. It is an attempt to run a parallel economic system causing a destabilization of the economy. It is therefore an act of “Economic Terrorism” and has to be treated as such.

If according to the plans of the Company such ATMs had come up across the country, it would have meant that there would be a national chain of virtual havala centers and it would have created a huge blow to the fight against black money in India. This national impact of the intended business model has to be recognized and brought into the investigation.

Naavi

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Self Inflicted disaster strikes on Bitcoin Start ups

Today’s report in Times of India states that “Crypto, Startup players worry about action on Unicoin” 

This follows the news that the second co-founder of Unocoin namely Mr Sathvik Vishwanathan was also arrested following the arrest of another co-founder B V. Harsih a few days back.  It is unfortunate that the company Unocoin and it’s promoters find themselves in this predicament.

However, it is necessary to point out that Naavi.org has been pointing out that the operations of Bitcoin in India is an undesirable activity and the way it was operated was always illegal.

The moment some body refers to Bitcoin as a “Currency”, they are committing an offence for which they can be arrested. When they call a vending machine a “Bitcoin ATM”, they are making another mistake for which they could be and are being arrested.

Whatever people say, Bitcoin is an open challenge to the national currency system and promotes conversion of currency into un-identifiable asset. The fact that it has a market abroad and some recognition by Governments is not a virtue. It makes Bitcoin as an “Unauthorized Foreign Currency” and directly in violation of FEMA.

Naavi has personally taken up a crusade against Bitcoin and has tried to move every law enforcement institution without sparing even Mr Modi. We are therefore happy that at last the Bangalore Police acted when they were challenged with the ATM concept.

We need to see how this case will be followed up, but the beginning has been good.

The Start up industry should have noted that last Diwali there was a full page advertisement asking investors to invest in Bitcoin instead of Gold. There has been advertisements for recruitment of a CEO also for Bitcoin operations in Bangalore both of which were vehemently opposed by Naavi.

Despite this, the argument “RBI has not said Bitcoin is illegal. It has only said it is not legal, the two are different..etc” were given out to continue doing this business of money laundering through Bitcoins.

I will therefore be happy that finally a lesson is being driven home to the “Technology Intoxicated Entrepreneurs” who think that “Disruption” means “Challenging the current legal and economical structure” of the society.

I am sorry that I will be hurting the sentiments of many of my friends who have their hard earned money stuck in Bitcoins. But at least I can feel that I have warned them enough number of times and they had ignored my warnings.

These startups who are complaining now should have at least woken up when Zebpay ran out of the country but failed to do so.

Hence I consider this as a self inflicted disaster the Bitcoin entrepreneurs have inflicted on themselves. If they continue to ignore the developments and try to argue that Bitcoin is not illegal, Bitcoin is great for the economy etc.,even God cannot save them.

Naavi

Reference Articles

Also see:

Petition in Cryptocurrency case quashed

Now, CEO held for installing Cryptocurrency Kiosk

Legal or not? The curious case of “city’s bitcoin ATM”

Interview of Sathvik explaining the functioning of ATM

Posted in Cyber Law | Tagged | Leave a comment

Bitcoin ATM in Bangalore Closed… Kudos to Bangalore Police for Prompt Action

On 21st October 2018, we carried an article titled “Virtual Havala Center opens up in Bangalore. Are the Police…RBI and Arun Jaitely aware ?

This was followed up with necessary alerts being sent to law enforcement agencies in different places. Fortunately, at least one Kannada daily namely  Vijayavani took up the issue and published a story on 22nd October 2018.

It appears that the Police have taken prompt action and on 23rd itself moved in to arrest one of the co-founders of Unocoin, the Company that owned the ATM. A case of cheating and IT act violations has been booked against the operator B.V. Harish.

However, in a show of arrogance, the owners have given out a statement that shows that they may not stop their efforts and move the ATM to another State.

Police should have seized the ATM as it may contain evidence of some illegal transactions. At present the Company says that it has temporarily moved the machine some where.  As per this report in Bangalore Mirror , 

Police have said that

“They (ed: the company) did not have any licence from RBI, Sebi or any other agency to carry out the bitcoin transaction. They were running it without obtaining any trade license from the BBMP,”…users had been approaching the ATM after they received a 12-digit OTP for making the deposit or withdrawal. It was also pointed out that there was no indicators affixed at the kiosk to indicate the bitcoin exchange rate…”

In the meantime, Unocoin and its supporters are proceeding to continue their con game to lure gullible investors. A video on youtube highlights the views of the Company that “Mr Arun Jaitely says that Bitcoin is not legal …but has not said it is illegal…and it makes a huge difference..” etc.

This video indicates that the machine has been temporarily removed and will be back. The narrator projects it as a “Sad News” and it says that similar machines would be set up in Mumbai and Delhi.

It is clear that these videos are meant to project Bitcoin as a means of legit investment and Police should initiate action against such covert operators who are responsible for projecting a false information about Bitcoin and its legitimacy.

A word of appreciation is however due to the Bangalore Police (CCB) which took prompt action to get the ATM removed.

I hope any attempt to set up such ATMs in Mumbai and Delhi should be stopped forthwith.

Naavi

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4th Annual INBA Privacy Summit 2018 in Bengaluru on October 25, 2018

The Indian National Bar Association is holding a day long event in Bengaluru on October 25, 2018 which is the “4th Annual INBA Privacy Summit”.

The tentative agenda is available here

If you are interested in more information about the event and participation, kindly visit www.privacysummit.in

Naavi

 

 

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A Virtual Havala Center opens up in Bangalore. Are the Police …. RBI and Arun Jaitely aware?

Last week, there was a news report  that a Bitcoin ATM has become operational in Bangalore. It was hailed as “first of its kind” in the country and will have both a “Trading” and “Exchange” platform. The purpose of the ATM is to buy and sell Bitcoins against rupees.

The proposition is,

If you deposit Rs 5,26 463/- (rate prevailing on unocoin.com as of today) and additionally,  a transaction fee  of Rs 3686.90 and service tax Rs 663.64,  one Bitcoin would be credited to the digital account of the person.

On the other hand, if you surrender one Bitcoin from your digital BTC wallet, you would get Rs 4,33,016 in cash after again deducting the transaction fee and service charges.

The difference between the basic buying and selling rate  is Rs 93,447/- per bitcoin which is 21.58% is the jobber’s margin charged by Unocoin which is running the exchange.

The Company Unocoin also separately makes a profit of Rs 7373.80 as transaction fee. When Unocoin sells Bitcoins from its own stock, it makes the additional Rs 93447/- for itself.

If the seller of Bitcoin is a different person, then he sells and realizes Rs 4,33,016. The buyer pays Rs 526 463/-. One wonders where the balance goes. Will there be negotiations between the seller and buyer to arrive at a median price? Or will Unocoin offer to buy and sell simultaneously and pocket the difference?… are questions that need to be answered.

Since in most cases the Unocoin acts as a “jobber”, it will perhaps hold the sell order in it’s control until a “Buy” order emerges and then puts through the transactions crediting the difference to its own jobbing account. It may even use a separate digital wallet which could for all practical purposes be a dummy wallet to route the transaction. It is for this reason that the ATM is called both a trading and an exchange platform. If it is an exchange, then the transaction is between the buyer or seller with a jobber. If it is a trading platform then both the transaction should be between the buyer and seller directly.

The Kiosk also allows transactions in Ethereum crypto which is bought and sold at the rate of rs 21,343 and Rs 15,314 (Spread Rs 6029/- which is 39.36% of the base price).

It is a great business model for the Company and we must appreciate the innovative structuring of the business model to offload the Bitcoins that may be in stock with the Company before the Government really bans all transactions in Bitcoins.

Since RBI does not allow linking of Bitcoin exchanges to Bank accounts, both the buying and selling has to take place in Cash only.  Hence the ATM has to accept and dispense cash only and credit or debit the digital Bitcoin wallet with the Unocoin.

People who are aware of Foreign Exchange transactions and share transactions have heard of a spread of 0.5% to 3% and not 20% plus. But people who are aware of money laundering are aware of and prepared to pay upwards of 25% for converting black money to white money. The brokerage/jobber’s commission charged by this Bitcoin ATM therefore is perfectly acceptable as the fee for conversion of Black money to white money. I am not aware of what is the “Havala” broker’s charges for such transactions. But I suppose it would not be less than 25%. It should be more than the Black money to white money conversion rate since there is an additional service of conversion to foreign exchange is involved.

According to the information available (perhaps through an official press release from the company), the ATM which is also referred to as Kiosk so that the customers and law enforcement agencies can be confused about whether Bitcoin is being traded as a currency or a commodity. The information also quotes the Finance Minister Mr Arun Jaitely as quoting that Crypto currency is “neither legal nor illegal”.  The Minister is projected as if he is recommending “Investment” in Bitcoin. Last year during this time, there was a full page Times of India advertisement urging the investors to Invest in Bitcoin during this Diwali instead of Gold”. Perhaps this ATM is being set up for the festival season trading of Bitcoins.

The transaction of conversion of Bitcoin to rupee is done on INR basis but the release says that the INR can be converted into foreign currency later. Does it mean that Unocoin also works as an “Authorized Dealer” in foreign exchange? or has roped in willing Authorized Dealers to provide the conversion of INR to foreign exchange and ViceVersa?.. More clarity is required on this aspect.

The point on which the ATM company is arguing the legality of the ATM is that the transactions are allowed only for the customers of the Unocoin and the registration is through a mobile number and an OTP. The members are expected to provide the PAN number, address and phone number. The verification would however be on the mobile and perhaps it would not be possible for Uncoin to find out if the PAN number is actually correct and whether the address and name as registered for PAN would identify with the mobile used for OTP. More clarity is required on this.

In totality, it appears that this ATM is a means of converting unaccounted cash in INR  into bitcoins and then the Bitcoins can be traded on other exchanges (including those who have fled from India to safer havens recently) to convert the Bitcoins to US dollars or other currencies and again brought back to India as INR in legit inward remittances.

Similarly, Foreign money of criminals and others can be converted into Bitcoins in foreign exchanges into bitcoins and then traded in this ATM using fake SIM card based authentication and fake accounts into INR and paid out in cash.

This ATM is therefore a Virtual Havala Center and regulatory authorities need to explain how they are allowing this to happen. How can there be a Service Tax registration for such an operation which indirectly creates a perception of  legitimacy.

The Service tax department becomes an accomplice in this Havala transaction by being a co-beneficiary of the transaction and we need the department to explain this.

The Bangalore Police also has to explain under what provisions they have ignored the potential of this service to be a havala operation and why they have allowed this ATM to be set up.

The owners of the Kemp Fort Mall have to also explain why they should not be considered as an accomplice in this potential havala operation.

I hope these agencies make a public clarification on the grounds under which this ATM has been allowed to operate or be prepared to be considered as facilitating  the operations.

Naavi

Reference Articles in Naavi.org on Bitcoin

Posted in Cyber Law | 6 Comments

Buy from Infosys, ask Wipro to implement… damn the customer..is Corporation Bank story

About a month back we wrote an article titled “Corporation Bank Net Banking System Goes for a toss?”.

Today I had visited the local Corporation Bank to resolve one of the issues that I was facing in the migration of my account from the earlier system to the new system. But the problem could not be resolved at the branch level and has been escalated to higher levels.

In the meantime, I also received a communication from one of the readers which reads as follows:

“I have two accounts in Corporation Bank ..one a SB account and also a current account , both of which I am not able to operate since 5 September , 2018 . I have been in touch with all the Senior Officers of the bank through mails ( including Chairman’s office , GM , IT and Omundsman .) Nothing has happened so far . And so I feel that the problem is much more serious than what we are all imagining …..The more serious thing is that they don’t even formally send response to your complaint . That again makes me feel that they are in a deeper pit ….. I was wondering if there a possibility of a class suit against them for deficiency of service ..”

My experience is similar and I had recently sent an e-mail to the head office as follows:

“For quite some time, I have been pointing out that your Internet Banking system for Corporate customers was not working properly. It was never fixed.

Now I see that you have migrated to some new system. I presume you have adopted Infosys Finacle. But you have created a faulty migration system …. I wonder if any body who knows Banking from the customer’s side were involved in the testing of the process….. ….Your helpline keeps ringing and there is not body attending it it at least at this point of time. They may come perhaps at 10.30 am ? like a branch? ….. I am not sure if you will respond to this e-mail either. Let me give it a try and see if at all you respond, how much time it may take and how you will respond.”

Root Cause of the Problem

But now after some searching over Internet it appears that the situation is a result of a  management decision in the selection and implementation of the CBS system.

Initially, Corporation Bank was working with a CBS which was developed by  Laser Soft Infotech, a Company promoted by Mr Suresh Kamat. After some time this company was taken over by Polaris and perhaps the next versions of the software were developed under Polaris by Mr Suresh Kamat’s team only.

About  2 years back, there was a major migration to another system when again there were problems.  At that time, all accounts were given new numbers and for many days the RTGS/NEFT of customers got affected. Some times remittances were working only under the old number where as the cheques were to be deposited under the new number. The system could not automatically map the old number to the new number.

Now Corporation Bank has further migrated to the Finacle System of Infosys. It appears that there was a huge competition between TCS and Infosys for the contract. Then it appears that HP-Infosys combined team was leading the race. But later it appears that Corporation Bank has settled for implementation with Wipro. Hence the current Finacle implementation appears to be under Wipro’s implementation.

The perception in the public is that Infosys and Wipro are competitors and hence it appears surprising that the product division of Infosys has let bifurcation of the contract so that Wipro could  win the implementation contract separately in competition from other vendors which might have included the Service division of Infosys itself.

In the industry it may be common to separate the product and implementation to two different companies. But when the product is a complicated system such as CBS and the implementation is done by a rival company, there will be conflicts of interest and potential for intended or unintended sabotage to adversely affect the brand reputation of the product supplier.

The problems which is seen in Corporation Bank could be arising because of lack of communication between the product supplier and the implementing company and the soundness of the decision taken by Corporation Bank to split the contract appears to be doubtful.

The impact of this decision is now being faced by the customers who are facing the “Denial of Access” to their accounts. It is possible that tomorrow the same issues will surface in the security aspects of its usage and lead to frauds like what happened in PNB. Then Wipro and Infosys would be trading charges at each other and pointing fingers.

While the management may justify the decision on the basis of cost, it is necessary for IT companies not to treat the customers of Banks as guinea pigs. If Finacle wants to own the brand, it should consider itself responsible for the brand reputation that is hurt by implementation. Perhaps Corporation Bank can clarify its customers what is the managerial control to ensure that the commercial rivalry between Infosys and Wipro does not affect the customer interests  in this implementation exercise.

I wish Reserve Bank of India conducts an enquiry on the problems that are faced by Corporation Bank in its implementation and whether it is due to the lack of cooperation between the two IT giants of India.

Naavi

Related Articles:

Corporation Bank makes progress with Core Banking system (2015)

Infosys, TCS in fray for Corporation Bank’s deal  (2013)

Corporation Bank selects Wipro to transform its Core Banking Solution

Ineffective Control systems helping frauds and irregularities; Corporation Bank Officers

Case Studies of Finacle


Posted in Cyber Law | 1 Comment