For some time now I have been trying to reach out to Net4India for some of my services and I am finding that the Company seems to have gone silent on customer interactions.
I have observed technical glitches because of which repeated demands are being raised for renewal of domain names even after they have been renewed leading to double payments which we never know will be reversed.
It is possible that this is not a technical glitch but actually an attempt to defraud the customers.
If any domain name expires without being renewed because of the inefficiency or attempt to extract double payments on renewal, then Net4India will be liable for compensation arising out of loss of domain name and consequent denial of access.
As a Company responsible for such denial of access Net4India will be liable under Section 43 and 66 of ITA 2000/8 and its Directors and executives will be liable under Section 85.
I have personally tried to reach out to the Director and Senior officials of the Company but no one seems to respond. The Help desk number is not picked up the customer relations officer is not responding to e-mails.
Last but most significant is that the e-mail firstname.lastname@example.org remains unresponsive.
When the legal department does not respond to a charge of possible fraud, it means some thing is seriously wrong with the company.
Net4 India has a huge stake in customer records and thousands of Indian websites run on their domain name/E_mail services or hosted in their servers. Many of the Government websites are running on the server certificates issued by Net4india and probably even hosted on its servers.
Under such circumstances, if Net4India as a company goes down, there will be a serious Cyber Issue in the country.
I am placing this national Cyber Security concern in the public space so that if any person in Delhi has any personal contact with Net4India, they can try to get confirmation on my apprehension that the Company may be in the process of winding up its operations either in full or partly.
I also request TRAI and CERT-IN to look into the reasons why Net4India remains unresponsive and if the public interest is threatened.