Is Net4India closing its operations?

For some time now I have been trying to reach out to Net4India for some of my services and I am finding that the Company seems to have gone silent on customer interactions.

I have observed technical glitches because of which repeated demands are being raised for renewal of domain names even after they have been renewed leading to double payments which we never know will be reversed.

It is possible that this is not a technical glitch but actually an attempt to defraud the customers.

If any domain name expires without being renewed because of the inefficiency or attempt to extract double payments on renewal, then Net4India will be liable for compensation arising out of loss of domain name and consequent denial of access.

As a Company responsible for such denial of access Net4India will be liable under Section 43 and 66 of ITA 2000/8 and its Directors and executives will be liable under Section 85.

I have personally tried to reach out to the Director and Senior officials of the Company but no one seems to respond. The Help desk number is not picked up the customer relations officer is not responding to e-mails.

Last but most significant is that the e-mail legal@net4.com remains unresponsive.

When the legal department does not respond to a charge of possible fraud, it means some thing is seriously wrong with the company.

Net4 India has a huge stake in customer records and thousands of Indian websites run on their domain name/E_mail services or hosted in their servers. Many of the Government websites are running on the server certificates issued by Net4india and probably even hosted on its servers.

Under such circumstances, if Net4India as a company goes down, there will be a serious Cyber Issue in the country.

I am placing this national Cyber Security concern in the public space so that if any person in Delhi has any personal contact with Net4India, they can try to get confirmation on my apprehension that the Company may be in the process of winding up its operations either in full or partly.

I also request TRAI and CERT-IN to look into the reasons why Net4India remains unresponsive and if the public interest is threatened.

Naavi

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About Vijayashankar Na

Naavi is a veteran Cyber Law specialist in India and is presently working from Bangalore as an Information Assurance Consultant. Pioneered concepts such as ITA 2008 compliance, Naavi is also the founder of Cyber Law College, a virtual Cyber Law Education institution. He now has been focusing on the projects such as Secure Digital India and Cyber Insurance
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13 Responses to Is Net4India closing its operations?

  1. Rakhee says:

    Please suggest was your concern resolved? If yes how? I am facing similar issue they are keeping my money and not returning instaed of several follow up.

  2. Dippankar says:

    This guys must be closing down. They have frequent outages. Our business http://www.jalongi.com is suffering frequently with their outages. We are transferring domain to GoDaddy now. We should sue them for the damage, in fact we plan to do so now.

  3. Vaishnavi says:

    Today almost 20 sites hosted by us are down since last 24 hours. Their phone number +91 11 45980000 is switched off. The tockets raised are not being rsolved. The emails sent to account manager are not revereted back. The outage is neither communicated not responded.
    Is it due to Covid 19? The company is making losses, shared are not traded….Something is certainly wrong with this comapny. If anyone has any clue do let us know.

  4. Shuaib says:

    From past one month my website is down, my emails are being returned. no response from Net4. What should I do ?

  5. Even same issue with me… My site and other hosting services are not working since March 20.. even though I have paid for 10 years renewal online but it’s just shows in process… Nobody is responding… Today finally I logged an online complaint with National consumer helpline… Not sure what would happen to my sites..

  6. Absolutely horrible service… I feel they should voluntarily hand over the business to some other ISP and save thousands of customers interest …

  7. Rohit Chawla says:

    Their phone number +91 11 45980000 is never responsive (Display Name comes as CAPITAL ADVISORS)… says pseudo message… network congestion… which we are hearing for almost more than a month… no response ever… SUCH a unprofessional treatment… The Helpdesk tickets raised are ALSO NOT being responded, WHAT to EXPECT of RESOLUTION… !! The emails sent to account manager are not revereted back. The outage is neither communicated not responded…

    Moreover they have LOCKED our DOMAIN and WE CANNOT even MIGRATE… and WE are incurring a HUGE LOSS…

    Surprisingly, they TAKING IN NEW RENEWALS… WE renewed DOmain NAME with them (had no choice), but at Whooping Cost (for .com domain /year)… ANyways, we had no choice…

    • T Ashok says:

      Hello All
      Some information on Net4 from MCA Site.
      Date of last AGM : 30/09/2016
      
Date of Balance Sheet : 31/03/2016
      
Company Status(for efiling): Under Process of Striking Of

      What is MCA strike off status?
      Answered Aug 9, 2017. If the company has a status of strike off on MCA it already means that company has been closed. If you have not closed your company by filling form STK-2 ,then it shows that ROC has closed your company itself due to irregularities in the company, not filling annual return for more than 3 years.

      Guess the company is closed?

  8. T Ashok says:

    Hello!
    One of my website has become inaccessible as they Net4 did not renew my domain despite me paying the fees a month before the expiry date.

    Phones, Helpdesk chat, Trouble ticket, support all go unanswered. Am messed up totally.

    Any help appreciated.
    Ashok

    ash (at) stag software (dot) com

  9. Amit KKumar says:

    My domain has been locks and tranfer is prohibited wven i renewed it.
    I dont know what is happening. They were reponding month back but now no respo se and emails keeps bouncing

  10. Rakesh Gupta says:

    Last year I got my domain transferred to Net4 and thet issued GST Invoice but later when I field my GST Return then came to know that even before issuing the Invoice they surrendered their GST Number. I logged the complaint with DG-GST but no action was taken.

    Now after struggling with them, finally I decided to move my domain to another Registrar but there is no option to unlock the domain on Net4 and totally stuck what to do.

    The customer care numbers are not working now and get the message that Number is Invalid.

    Please advise me what should I do now so that all my websites and domains are safe.

  11. I have taken up the matter with Mr Samiran Gupta of ICANN as well as MeitY. Kindly see https://www.naavi.org/wp/icann-has-to-find-a-solution-to-net4india-problem/

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