In an interesting case decided by the Maharashtra Adjudicator Mr Rajesh Aggarwal, compenation of Rs 18 lakhs was granted to a client against the Bank (ICICI Bank) and the Mobile Service Provider(Vodafone) in a phishing case.
The case was handled by advocate Prashant Mali and Naavi.org congratulates Prashant for his excellent work.
The case involved issue of a duplicate SIM by Vodafone with a false photograph and hence the Mobile Service Provider was also made a party.
There are many similar cases with other adjudicators including one in Kolkata.
We hope that Banks and mobile companies in future agree to compensate the victims without subjecting him to the hassles of the litigation.
Further, the judgement also categorically ruled ICICI Bank and Vodafone “Negligent” for not following appropriate security measures. Further the adjudicator acknowledged the plight of cyber crime victims and held out an advice to the DIT on the non appointment of the chairperson for CAT. In the process the adjudicator has also considered the customer data in a mobile company as “Sensitive Personal Data”.
Considering all these factors, this judgement may be considered as another landmark judgement and both the adjudicator and the advocate who pleaded the case must be congratulated.
Probably adjudicators of other states need to take a lesson from Mr Rajesh Aggarwal.
Hope Karnataka IT Secretary is listening!