Today I visited the following 5 Bangalore One centers in South Bangalore
- Srinagar (Ramanjaneya Road)
- Srinivasanagar (80ft Road)
- BDA complex, Banashankari II stage
- BBMP office near Ashoka Pillar
with a request to get my finger prints updated on my Aadhar card.
Unfortunately, in none of the offices the aadhar service was open. In some offices, there was a board put up that the service was temporarily suspended. Being Sunday, there appeared to be only a few employees who were in the office attending only to other activities. They were not authorized to handle Aadhar activities.
The impression I got was that Bangalore One as a policy is trying to shy away from Aadhar based services for some reason. I would request the e-Governance department of Karnataka to check and find out the reason.
On the basis of my enquiries it appears that UIDAI or the Government has mandated that those who man these counters need to pass an examination and get certified. This ofcourse is a good move and has to be supported. However, in the process, there appears to be shortage of manpower with the requisite certification. Probably the certified workers would require to be paid a little extra compared to people in the other counters and this needs to be handled by the Bangalore One agency.
Whatever be the reason for closure of Aadhar services, it is necessary that the e-Governance department of Karnataka conducts an audit of all Bangalore One offices and ensure that the services are restored immediately.
Also in none of the above 5 offices there were officers to supervise and there was no security for the one or two ladies who were working there along with significant cash holdings. This is a security risk being imposed on these people.