Who is the ITA 2000 compliance officer for LG Smart TV service?

(This is a continuation of the previous article)

As per the ITA 2000, every website of an Indian Company must have information about a compliance officer and a grievance redressal officer. If the Company is collecting personal information, they also need o appoint a Data Protection Officer.

CERT In is responsible for monitoring this compliance.

I would like to bring to the notice of CERT In that L G Electronics which owns the Smart TV service in India has suddenly caused Denial of Service by demanding a mandatory acceptance of terms of service which have no relation to the purpose for which the TV service is offered. Also the Company as a hardware manufacturer does not justify the need for acceptance of certain terms such as Advertising over content that belongs to OTT players.

The Company at present does not provide copies of policies in easily comprehensible language and is therefore in violation of normal principles of Personal Data Collection.

I request the Director CERT In to conduct a suitable enquiry and prevent this strange practice of a hardware manufacturer forcing the users to accept terms which were not part of the sale agreement.

I also request appropriate persons in the Company to clarify on the matter through e-mail.

Since the contact information of relevant persons are not available on the website, I am forced to send this notice through this channel.


About Vijayashankar Na

Naavi is a veteran Cyber Law specialist in India and is presently working from Bangalore as an Information Assurance Consultant. Pioneered concepts such as ITA 2008 compliance, Naavi is also the founder of Cyber Law College, a virtual Cyber Law Education institution. He now has been focusing on the projects such as Secure Digital India and Cyber Insurance
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