So far we have been debating the cyber crime risks associated with ATMs and the need for Banks to assume responsibility. However today an incident in Bangalore has changed the perspective completely and throwing up basic questions on whether at all use of ATMs is safe for public?
For those who may not know, today morning around 7.30 am a lady who entered a Corporation Bank ATM in Bangalore to draw cash was followed by a person who closed the shutters, and attacked the lady with a sharp weapon and a pistol injuring her. He then non nonchalantly walked away. The lady is said to be out of danger but the incident has shaken up the ATM users and made ATM use completely unsafe.
Now it is necessary for customers to go to ATMs with their own arm guards since Banks cannot afford to appoint their own guards.
I demand the Governor of RBI to explain how he views this incident and what remedies he suggests. The responsibility for safeguarding Bank customers lies at the RBI Governor’s doors since RBI has been encouraging the policy of ATM use and discouraging customers from visiting Banks for cash withdrawals by charging the customers extra fees if they wish to visit the Banks.
Customers should stop using ATMs except within Branch premises to avoid such incidents.
I also suggest Bangalore police to take steps to close down any ATM which is not provided with a 24 hour guard by the Bank.