NCLT Order on Net4India is killing 70000 + customers and needs immediate modification

NCLT and the Finance Minister are in opposition

While we were discussing the problems of 70000 plus customers of Net4India who are using the domain name registration service or web hosting service or e-mail server service or secured server etc, honourable Minister of finance Smt Nirmala Sitaraman was answering a query in the Parliament on 19th September 2020 where she expressed that the Bankruptcy code was not intended to be merely a recovery mechanism but a program to enable industrial recovery.

The NCLT order on Net4India which was sent to me yesterday however indicates that the bench consisting of Mr M.M. Kumar and S.K.Mohapatra in its order dated 8/3/2019 based on a petition by State Bank of India has done precisely what Mrs Nirmala Sitharaman said was not the objective of the Bankruptcy code.

This order ought to have been a matter of public discussion since it affected a very large number of customers who enjoy the rights under the Consumer Protection Act. According to the website of Net4India, there are over 5 lakh customers while the ICANN indicates that there were 73000 domain name registrants under Net4India. Whatever may be the correct figure, it is large enough and it is a fact that NCLT had no idea of how its order would affect these 70000+ customers.

NCLT was literally blind in looking at the problem only as an application from SBI to recover its borrowings of about Rs 194 crores. It has just seen whether there was a loan, whether it was not repaid and simply issued an order. Its 30 page order  does not make any mention of what is the business of Net4India and what would be the consequence of its order.

The applicant namely Edelweiss Asset Reconstruction Company has filed the application under Section 7 of the Insolvency and Bankruptcy Code 2016 proposed one Mr Vikram Bajaj as the Resolution Professional, a Chartered Accountant and Company Secretary by profession.

According to the order, Net4India established in 1985 approached SBI in 2002 and was granted a loan which after several enhancements became an NPA of Rs 194 crores. SBI filed a recovery proceedings which is pending at Lucknow DRT.

In the meantime Edelweiss invoked the Bankruptcy code under which NCLT issued an interim order appointing a Resolution Professional Mr Vikram Bajaj. A public notice was also released on the sale of a property and the status of the sale is unknown.

No Notice to Customers

In all these development, neither NCLT nor the RP made any attempt to keep the customers of Net4India informed. No notice was displayed on the website of the company and no individual notice was served on individual creditors of the company. Many of these customers have placed advance deposits with the company and are creditors.

The entire proceedings have been done in a suspicious manner as if to take over the property of the company by vested interests. A separate investigation is required to find out if there is any real estate mafia involved in the transaction.

Considering that the business of Net4India was a money spinner, it is inconceivable that it ran up a debt of Rs 194 crores without an active negligence from SBI. Hence how the debt arose in the first place and how the NCLT ignored the DRT pendency and went ahead with its order culminating in the sale of immovable property is a matter fit for CBI investigation and investigation by the vigilance department of SBI.

While the investigation whether this is another Vijay Mallya type of Banking fraud is a separate issue flagged for the Ministry of Finance to consider, we would like to highlight certain failures of the NCLT and the RP in the issue of and execution of the order which disrupted the critical business of over 70000 domain name registrants who registered their domain names with Net4India and many more who used the other services so that the system is improved in the long run.

NCLT did not value Data

It is clear from the order that NCLT chose to ignore the impact of the proceedings on the customers of Net4India and also the value of the “Data” that was inside the servers which were housed in the building which is now up for sale.

It is a common principle that when a building with tenants are sold, the tenants would be given sufficient notice and time to shift out. But in this NCLT order, the service users who have parked their web assets including some on which there could be IPR, have been frozen without notice.

This is a violation of the fundamental right of the Citizens. NCLT does not have any right to forcibly close down my business nor confiscate  my web assets. RP had no right to cause the services to be disrupted. It is possible that NCLT and RP may say that they have not prevented Net4India to continue its services. But this is not a matter of finding an excuse. NCLT and the RP must take the responsibility for the damage they have caused to all the customers of Net4India.

Had Net4India been a Bank, would not the NCLT taken steps to ensure that the rights of other depositors are protected?. The Government of India recently amended the cooperative bank’s law to enable such intervention in case of winding down of a cooperative Bank. The same principle should have applied here also.

Had Personal Data protection Act been in place, the Data Protection Authority would have come into reckoning before this order was issued.  Now Net4India and NCLT as well as the RP have not accounted for the “Data” as an asset and whether it was an asset which was covered by the mortgage deed and whether NCLT had any right to confiscate the data as part of the Asset reconstruction exercise.

In case the data had been valued, perhaps the decision that Net4India was insolvent itself would have been considered as incorrect. Hence NCLT has defaulted in the basic evaluation of whether Net4India was solvent or not since it did not value the data sitting inside the servers of net4India. The order is therefore wrong ab-initio.

It is also possible that NCLT and the RP were not even aware of the value of data they were immobilizing in the process of this asset reconstruction. Despite highlighting this, the MeitY has also not realized how the valuable data is being dumped aside in a locked building in the sale proceeds.

If tomorrow the company closes down, the RP may sell the Computers along with the data residing there in without even worrying about the confidentiality of the information which would be “Sensitive Personal Information”.

This is the Voice of 70000 customers of Net4India

We are now raising the voice of the 70000 plus customers of Net4India that NCLT and the RP have caused disruption of their respective business for which there would be a claim of damages and this group of customers need to be considered as a major creditor of Net4India entitled to the proceeds of any asset realization.

A Core group of the affected persons today met virtually and decided to form a “Forum of Net4India Customers” and take up a legal fight against those who ignored the interests of the customers and are going ahead with the distribution of assets within a closed group by misleading the NCLT which may be ignorant of how a “Going Concern” involved in critical internet services can wind down its operations.

The biggest question that arises is why it did not occur to the NCLT that there are thousands of customers whose web assets would be frozen if they are not transferred out to an alternate service provider before the building is locked down.

The ICANN has been talking individually to some and perhaps allowing some transfers to happen on privileged basis without extending the benefits to common people. MeitY has not woken up to the fact that the “Critical infrastructure asset” of the country is at stake. The CERT In and the National Security Advisor, Mr Ajit Doval have not recognized that there is a national security interest involved here.

It is to be recognized that Net4India has been in business since around 1998 when I first registered a domain name and most of the old timers which may include Banks and others might be having their domain names registered with Net4India. Now if all of them have to close down their shop because of the NCLT order, then national interests are at stake.

An evaluation of the impact of the closing down of the Net4India operations should have been conducted by NCLT before it issued the interim order. It should have invited a public objection after proper advertisement across the country and individual notices to all the customers before acting on the complaint.

In the Data Protection Scenario, NCLT has caused a large scale harm to data subjects (even forgetting the corporate entities who suffer loss of business), by not issuing individual notices to all individual customers and not securing their interests as a “Data Fiduciary”. While the proposed PDPA has some exemptions for the tribunals, the ITA 2000 does not spare any organization that causes wrongful loss to an entity by contravention of Section 43 and 43A of ITA 2000.

We can explore if the RP Mr Vikram Bajaj may be held liable for the wrongful loss of the tens of thousands of data subjects and service users and how the NCLT will bear the vicarious responsibility.

These are issues which have been flagged for the first time in India and there is a need for a complete review of the way NCLT has handled this issue.

We therefore urge NCLT to immediately modify its order and appoint a technical team under the guidance of NIXI to ensure that all data in the Net4India servers are secured and made operational so that the services such as domain name transfers, changes in domain name related information, the e-mail services and hosting services are commenced without any further delay.

The core team of suffering customers of Net4India have therefore decided to form  the “Forum of Net4India Customers” and represent their requirements to the appropriate forums.

All those customers who are interested in joining in this fight may kindly contact Naavi for more information.



About Vijayashankar Na

Naavi is a veteran Cyber Law specialist in India and is presently working from Bangalore as an Information Assurance Consultant. Pioneered concepts such as ITA 2008 compliance, Naavi is also the founder of Cyber Law College, a virtual Cyber Law Education institution. He now has been focusing on the projects such as Secure Digital India and Cyber Insurance
This entry was posted in Cyber Law. Bookmark the permalink.

14 Responses to NCLT Order on Net4India is killing 70000 + customers and needs immediate modification

  1. Hi,

    Even I am a suffered customer. Please include me in your fight.

  2. Dear Sir,

    Please include me in the fight.

  3. icrpc says:

    I am from International Consumer Rights Protection Council
    Those consumers who are suffering from the closure of the net4india, services can file their complaint with us at
    You can download the procedure, read the procedure and follow the instructions for filing consumer complaint with ICRPC.

  4. Vikas Singla says:

    We are big sufferers as our domains are with Net4 and we are clueless now .
    Pls add us in your fight .

  5. I have 5 domain and hosting space on net4india registered till 2024 not I don’t know how to deal with the closure of Net4india . I want to be part of this fight for our safeguard of our domain names, hosting space and email address my whole business depends on my website and email. I also wanted to know How i can shift my website to another service providers please guide..

  6. $hree Gowda says:

    I have 3 domain, facing serious business issue, TWO domain got expired and another domain renewal pending. I raised complain with international domain agency “ICANN” complaint is 00991397 one world one internet, who gave Aacredit qualified certificate to net4india for domain registration in India.
    Edelweiss sued Net4 to get its money back a couple of years ago and, in March this year after what appears to have been a slam-dunk, won its case.

    The ruling states that the outstanding debt in 2017 was almost two billion rupees — Rs 1,940,860,284, which works out to just short of $28 million at today’s rates.

    Having learned about the insolvency in April, ICANN set about trying to contact Net4’s management to see if the company was coming back into compliance.

    ICANN’s Registrar Accreditation Agreement says ICANN can terminate registrars’ contracts if they are in insolvency proceedings for more than 30 days.

    After the company failed to show it was compliant, this week its RAA was suspended from June 21 to September 19.

  7. Natesh Babu says:

    Any updates on the issues with NET4.

    Can all affected members register a complaint at PM Office –

    With more number of complaints reaching the PM office, this issue may draw their attention. It takes less than 5 minutes to raise the complaint.

  8. we have more than 10 domain & we are coordinating with since sep-2020 but we are not receiving any reply & update & also we are not received any auth code to transfer net4india to another register ,Please help

  9. Balu says:

    We have multiple domains, hosting and email servers hosted with Net4. We have sent emails way back in March/April 2020 and told we want to transfer our accounts but have not had any replies.
    We also wrote to ICANN seeking recourse and asking that we transfer our domain names to another provider – no reply yet.

  10. Charan says:

    Please include me

  11. Can someone help with suggestions on what to do further as Net4 India is not answering our emails? I want to transfer my organization’s domain from Net4 to other registrar. It is difficult to transfer without Auth code and Net4 is not replying.

  12. adbangs says:


    We can consult / service for those who are in need of Net4 Auth codes. We do provide the Post domain transfer service like Business emails reactivation, Website Rehosting, SSL implementation etc.

    Let us know if you need any support.

    Kindly note, we are charging a Nominal price for this consulting service. Its Not Free which includes one year Renewal as well.

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