(This is a continuation of the series of articles on this subject)
Scope of CPB2015
The reasons for which a Consumer can invoke the protective provisions of the Act are indicated in the definition of “Complaint” are
- “Unfair Trade Practice”
- “Defect in the Product” or
- “Deficiency in Service”,
- “Over charging”,
- Selling of “hazardous” goods
- Providing of “hazardous services”, and
- “Causing loss through unfair contract”
A “Consumer dispute” is recognized when the he person against whom a “Complaint” has been made, denies or disputes the allegations contained in the complaint.
For a valid complaint therefore it is necessary for the complainant to show a cause of action under any of the parameters indicated above and also that the dispute has been raised with the seller who has refused to redress the complaint.
The parameters indicated above have been defined in detail in the Act and can be discussed separately.
Similarly, the procedures for lodging a complaint may also be discussed later particularly when the rules are available.