The Federal Trade Commission (FTC) of USA which oversees consumer protection requirements has come up with a document on mobile payments. The document discusses aspects such as concerns on third party billing in carrier bills, data security, dispute resolution and other issues which are extremely relevant even in the Indian Context.
In India TRAI is the only organization which occasionally speaks of consumer concerns. However, like in the Banking sector where commercial banks often ignore the RBI guidelines, mobile companies are too powerful to be bothered by the consumer friendly guidelines of TRAI since the enforcement is weak.
There is therefore a need for a Netizen body to track the anti consumer activities of mobile companies and spur corrective action.
Naavi.org has taken an initiative through “All India Forum of Netizens” to create a list of demands on behalf of the Netizens of India to be sent to various political parties to be incorporated in their manifestos.
A draft will soon be put up both at naavi.org and aifon.org.in for public comments.