It is not clear what is happening at Corporation Bank and its online Banking system. Earlier the Internet Banking system was borrowed from the old ICICI Bank and it was working in the SB environment though not in the Current account environment.
In between the Bank made changes in the account numbering system which itself caused problems for the customers who had to keep reminding the Bank the old number and the new number when NEFT payments were requested from their clients from elsewhere.
Now Corporation Bank is migrating to the Finacle System and has disabled the old system completely. The Bank requires every one of the earlier customers to re-activate their accounts in the new system instead of migrating the accounts automatically into the new system.
Additionally the migration is not working since if the old credentials are used, the system is still throwing an error.
Attempt to contact the help lines over 1800 as well as the land lines have failed. The website does not give e-mails of the corporate departments and the landlines are unattended.
There is therefore a concern if Corporation Bank is presently under some sort of an IT freeze arising out of the change in the CBS system. This is actually a “Denial of Access” to the customers arising out of bad management of IT.
We can recall that once in the past the Bank had a similar problem which required an automatic Internet holiday because of system problems.
I have called for clarification from the Bank and when received will share with the public. In the meantime if other customers of the Bank have similar problems, please do write to me over e-mail in the contact page.