As one of the follow up measures of Damodaran Committee report on Customer Service, RBI has set up a committee to review the Banking Ombudsman scheme. (Refer details here).
Members of the public who have their views on the functioning of the scheme may take this opportunity to pass on their views to RBI.
The Committee set up for review would be headed bySmt. Suma Varma, Chief General Manager ,Customer Service Department, Reserve Bank of India, 1st Floor, Amar Building ,Sir P.M. Road, Fort, Mumbai-400 001. (Ph: 22630483).