(This is the third part
of the three part discussion on the National BPO Employee's Register)
discussions on the proposed "national BPO Employee's Register", Naavi.org
presents a suggestion for the consideration of the industry and also offers to
start a pilot project in this regard. The implementation aspect of this
suggestion is presently within the limitations within which Naavi works.
However, Naavi invites Nasscom and major IT players in India as well as any
Government agency to take up the project for development on a larger scale.
Keeping the HR
angle of the proposed BPO registry,
1. It is
necessary that employees should appreciate the need to enroll themselves in
the registry. There should therefore be a "Perceived Advantage" for them in
2. It is
necessary for the employees not to have any apprehension that the information
is misused against their own interests. While they would be reasonable to
appreciate that the registry will be meaningless if it is only a "Resume
Archive", placement of any adverse information without an appropriate
contextual disclaimer is a clear "No No".
therefore proposed to maintain a system which addresses the need for certain
BPO employee register which is a "Positive List" of employees who are
"Preferred for Employment" rather than a "Negative List". Non inclusion in the
list need not necessarily be a "negative" aspect in employment.
combines "Employee Training" with the enrollment in the registry so that a
registrant does possess some additional positive element of value to the
employment. He may therefore be willing to bear the cost of the system
willingly and not with any grudge.
also addresses another important HR strategy of "Getting a Moral Commitment"
from the employee for a certain type f "Preferred Behaviour" and instills a
"Pride in such a commitment". I accept that such commitments can be broken and
will be broken by a large number of persons. But yet, it does prick the
conciousness of any human being when he has given a commitment and breaks it.
scheme is as follows:
Evidence Archival Center (www.ceac.in) will maintain two registers namely
"Register of Ethical BPO Employees in India" and "Register of Ethical BPO
Employees in India (Provisional).
a) Register of
Ethical BPO Employees in India will be open for existing employees in the BPO
b) Register of
Ethical Register of BPO Employees (Provisional) will be open for aspiring
employees. They will be shifted to the first register on securing an
in the registry will be open only for those who undergo an induction training
in "Cyber Ethics".
a) The training
will be conducted in house for existing employees of a BPO and as an
independent programme for others.
b) The trainees
will undergo an exit test
trainees will be asked to execute an "Ethical Declaration.
trainees executing the ethical declaration will be given a certificate and
enrolled in the corresponding register.
appropriate fees may be prescribed for the first enrolment which includes
training and any subsequent modifications.
will be provided a "Query" service based on a fee.
may record any comment on the employee with the registry. After obtaining an
explanation from the employee, the registrar at his discretion will decide if
the comment has to be entered in the register.
remove any entry or retain it with comments based on its assessment of the
case and its decision in this regard will be final.
7. The training
and certification will be provided by Cyber Law College through its authorized
This scheme is
proposed to be implemented across India. Hopefully it will receive support
from the HR community so that a fair trail can be given to the scheme.
If Nasscom is
willing to take the responsibility for running such a programme, Naavi will be
happy to provide any assistance required in this regard. Considering the
enormity of the task on hand, it is proposed that Nasscom should take the lead
in setting up a Security BPO for BPOs with the participation of the industry
players to address the security and image problems of Indian BPOs.
July 3, 2005
response and comment
National E-Employment Exchange Project
No Negative List Please...Let's Be Positive !!
BPO For BPOs.. A vision document
Ethical BPO Training
Ethical BPO Training (Provisional)