(This is the first part
of the three part discussion on the National BPO Employee's Register)
One of the
suggestions that are being discussed in the industry circles after the recent
frauds in the BPO industry is "Creation of an Employee Register". It is
suggested that there should be a national register of BPO employees in which a
person's employment history has to be maintained. If this is being discussed
in the context of "Employee Frauds", it means that the register should be able
to record any adverse behavioral trait of the employee and sharing of the same
with other employers in the industry.
There are also
some people who would suggest that the records should be maintained along with
a "Background Check" so that it would be helpful for even the first employment
of a person. This means that the register should contain verified information
of the person's address, educational qualifications, criminal records etc.
For the time
being let us imagine such a register can be maintained for the millions of job
aspirants who typically change jobs once every six months. No doubt it
involves a huge cost and some body has to bear this cost. There is also an
issue of inefficient management of the records and possible manipulation of
the records, hacking of the register in electronic form and other associated
problems. Will this be a cost that the job aspirant is expected to bear? or
will it be the cost which the employer's bear?.. Needs discussion.
Some people may
wonder, what is this register we are talking about. There was some thing
called "Employment Exchange" and not until long ago, every student aspiring
for a job used to promptly register himself in the exchange and used to get
some job interview calls too. However this was working when "Government"
was the main employer. It appears that part of what the National BPO register
is expected to do is an e-Governance project of converting the Employment
Exchange concept into an e-archive. We need to therefore debate if any State
Government should offer to maintain the so called "BPO Employee's Register".
May be there could be a network of state wide e-employment exchange registers
which will have a separate section for BPO employees. This can be integrated
into the "National Citizen ID Card" project and managed as a distributed
network across India.
distributed network management under the State Government sector will enable
the registry to take the assistance of the Police in each state to verify the
criminal records and provide a more reliable background check. Similarly, the
State Government machinery is better equipped to share the X Standard, XII
Standard and College results records which form the backbone of the system.
therefore it appears that the Nasscom BPO Employee's Register Project is
better implemented as a "National E-Employment Exchange Project" with a
distributed state level data bases maintained by each of the States.
July 3, 2005