Is Google Taking its Customers for a Ride?

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Google the popular search engine is facing a patent infringement suit from Overture (Formerly goto.com) on paid listing of sites.

The paid system of listing enables web sites to make a certain payment based on which the website URL  will be appearing at the top of the search listings. The registrations will be based on certain "Keywords".

It is true that Google happens to be the most popular  search engine at present and its services are good. Some time back, its "Cache" service where the pages would be displayed from an archive was questioned by Copyright enthusiasts . At that point of time, the Net Community was in support of Google because the service had a value for them.

In the present instance however, Google may not have the sympathies of the Net Community since their service  for paid listing goes against the ethics of search services.

As we already know, many search engines have a service where by, upon certain payment, whenever a consumer uses a key word for search, along with the search results, the "Advertisements" registered with the key word would be displayed in the designated place.  This key word based advertisement itself ran into "Trade Mark" related problems where the trade mark owners tried to prevent registration of their trade marks for display of ads by their competitors. Leaving aside the trade mark issue, the ads were considered as a revenue support for the service to be kept free and therefore the Netizens had no reason to complain. 

Presently what Google is proposing is unethical since the paid listings appear not as an "Advertisement"  but as a search result output itself. Even though the words "Sponsored Link" appears along with the search result, the format of display is not sufficiently distinguished from the rest and are therefore likely to be confused as the most popular listing rather than an advertisement.

More over, as the money power takes over, it is likely that there will be not just one sponsored link per key word but there will be many. If there are ten or twenty sponsored links for a key word, they would effectively occupy the entire first page of results display pushing the other more relevant listings to the back pages.

The popularity of Google in the first place was because of the perception that its results are "Relevant". If this confidence is lost, the basic strength of Google would have been compromised. For any search engine to call itself a search engine, "Content" should be the key to listing and nothing else. In order to over come the challenges in identifying the right content electronically, search engines such as Google might have invented new search algorithms and achieved better results than others. Even such algorithms such as "Hyperlinking popularity" etc fit into the logic of trying to find out the content quality. There is scope to improve upon this sort of algorithms to make the search engines more and more useful to the Netizens.

If Google compromises on its basic objective to provide "Relevant Links", then it is likely to be the beginning of the end of Google's popularity.

It would therefore be better if Google resorts to the "Key word advertising model" with sponsored links appearing as "Banner Ads" than showing them along with the genuine search results. Perhaps the Patent infringement suit would drive Google to adopt this policy which is more palatable to the consumers.

Naavi

April 8, 2002

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Google sued for patent infringement
 



 

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